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Home » About » Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to send you newsletters and specials.

Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it to) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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Testimonials

"I have used Chem-Dry for many years. They do an excellent job! My carpets look great and I had some nasty spots. I also have a dog that had some accidents and am so happy with the results." -Sabrina L.
"My dog had an accident on the carpet and stained it. Chem-Dry did a fabulous job getting it all out. And the carpet was dry within a couple hours! I highly recommend them!" -Katherine C.
"Had my couches and carpets cleaned just before the holidays, can't believe how great everything looks. These guys were very professional and knew what they were doing." -Caleb W.
"Carpets look so much better and your treatment does not leave them soaking wet. I like Chem-Dry's method of carpet cleaning." -Nancy M.
"Amazing! That's the only way I can describe the job you did on my sofa and loveseat. My wife was to the point of replacing them. Now they look as well as any 3-year-old set I have ever seen." -John G.
"I started using Chem-Dry years ago when I was tired of soggy carpets from steam cleaning. Chem-Dry is amazing at getting my really dirty, pet-soiled carpets brilliantly clean." -Paula S.

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